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  • I decided to go here as I've passed by it before, and I took a chance without expecting much difference between dip 'n dip and caffe demetre. I have to say that the cafe layout, furniture, and ambiance was as good or better than demetre. The main attraction was definitely the four large chocolate fondue fountains they have on display. A WOW moment for foodies like me. We ordered the chocolate fondant, with vanilla ice cream and I must say I was thoroughly impressed with the taste. A 10/10 on the item. As for the coffee, take a pass on getting any flavoured coffees and get regular coffees. Not worth the extra money for a couple pumps of syrup. The huge problem (and the reason for a 2 star) was the horrible wait staff and attention to detail, due to understaffing on both the front and back end of the cafe. Wait staff didn't show up to take our order, drinks and food I didn't order started coming out, which were intended for other tables, and customers around us were very unhappy. The table next to me was starting that Demetre would have been a better choice, and I would have agreed. This is a new franchise in Canada, and it clearly needs proper training, and systems that take orders properly. The staff was stuck with a bunch of papers, and could not confirm the orders with customers, and it was very unprofessional. I asked what happened, and said that they were under staffed, and the people in the kitchen were 17 year olds that were not trained. If you are the franchise owner, I would highly recommend that the process of ordering and staff training be delivered immediately before it gets worse, and customers take notice. The only time I would go if I returned would only be during off-peak hours.
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