A man worked there and he basically would not let me get what I wanted to say on my item. Saying it would be to small and wouldn't turn out good. Ended up getting what he suggested. My friend got me the same thing (it was a friendship necklace) but she got what I wanted to say on it and it turned out perfectly fine. Went back and told the man that we wanted it redone because it was still readable and looked about the same. Redid it and changed me the extra amount but turned out well.