Thank goodness for quick service! We were having issues with our toilets backing up, including while we were in the shower (talk about odd). Given neither my boyfriend or I have any experience in this area, we went directly to the web for a recommendation. After combing through ratings and reviews, we decided to go with Roto-Rooter.
After calling the general number to discuss our problem, the agent offered to send a technician immediately. Mind you, this was at 10PM! Instead we opted for next day service. The technician arrived the next morning, walked through our options and provided pricing for both the low end and high end of troubleshooting/repair.
He went on to work on our issue for about an hour before finishing. While wrapping up he provided us with recommendations to minimize future issues, as well as his personal contact information in the event of emergency.
Needless to say the work was done quickly, the technician was skilled and polite. I'd definitely recommend again!