HATE Called ahead to see if they had specific box sets, and I was assured by a male employee they had plenty of both. I get there and a female employee tells me what they have is on hold (and has been) for other customers. She calls another store while another male employee tells me my other options. I would have appreciated this, but he proceeds to question me in a very indifferent tone when I actually made the phone call and who exactly I spoke to - basically implying I could have made the whole story up. After an hour of waiting in the store because I just kept getting passed around from employee to employee, I just left.
DISLIKE I understand they had to help other customers, but I really wasn't informed of what was happening til I stood and stared at the cash register cause I was tired of looking around the store to kill time.
LIKE The female employee had a pleasant attitude and seemed genuinely willing to help.
LOVE I used to really enjoy coming to both Zia store locations cause I loved EVERYTHING about them, but this singular experience has left a bad impression for me.