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| - I would give 0 stars if,possible. I'm making a complaint with the Better Business Bureau. These people are liars. I spoke with Stanley in June about my move from Vegas to Boston. He asked me for a pick up date, and that is when I informed him that I would need everything delivered by August 1, so I asked him what date would be good for pick up to make this happen. He told me that a cross country move would take anywhere from 7 to 12 days or so, so in order to adjust for that we should make the initial pick up on the 19th or 20th of July. I said okay, then asked him what would happen if it gets there earlier, since I won't be able to receive the items until August 1? He assured me that the drivers would contact me beforehand and if i wasn't available for pick up then they would place it in storage and set a redelivery date of August 1 with me. Then...i had to call and remind them of my pick up date. After pick up, I called them a few days before I flew over to Boston for the Aug 1 delivery date trying to get an idea if they knew the time of when my stuff was going to get to Boston. No response. Called the consecutive days and even emailed with no response. Freaking out in Boston now, I finally get a hold of someone on Sunday, Aug 2nd, the day after my delivery date. She informs me that I need to call Dispatch to figure out when they are going to deliver to me and Dispatch is closed Sundays. No one up until that point informed me to contact Dispatch to get this information. At this point, I, along with my elder parents, were renting hotels last minute, and then finally decided to sleep on the floor of my apartment to save money. Got a hold of dispatch on Monday and Ellie tells me she will find out and call me back. I call her back after 30 minutes, she says she will call me back in 2 hours. I call her back after 2 hours and she tells me she still needs to talk to her boss to get an idea of a delivery date and time. Then she tells me that she would call me before end of business day to tell me if she has news or tell me if she has no news, but she will call me. Frustrated I call the main office trying to get in touch with Stanley, and apparently he is not there, but they are aware of my situation and will get back to me, okay? NO, NOT OKAY, so I ask for the manager. When she gets on the phone, i ask who i am speaking with and she goes the manager....yeah i get that, what's your name?! She says Izzy or Bizzy and then proceeds to tell me that I signed a contract with the movers and they are within their 21 days to deliver my items to me. When i state that 21 days should be sometime this week, she states that it is actually 21 days from when i state i can receive the shipment, so basically from aug 1 to the 21st, since i stated i could receive them on the 1st of august. She tells me it's my fault for telling the guys that came to pick up my stuff that I could receive the stuff on Aug 1 and not immediately or else it would be delivered to me by the 1st....no, no i discussed this with stanley, hence the pick up on the 19th etc. etc. and she keeps arguing with me that it is my fault i told the pick up guys that i could receive the stuff on aug 1. I start telling her this is insane that I have to sleep on the floor of my apartment, and I can't even take a proper shower, I don't have my shampoo and things....she instantly replies, "well shampoo is not that expensive and sleeping on the floor is not the most horrible thing in the world." This lady deserves the freaking nobel peace prize in being a subhuman piece of ish. Anyway, I am pretty much in a full on heated argument at this point, and I inform her that this is not what Stanley and I discussed and she denies that Stanley told me what he did because they don't have storage in Boston, they only have storage in Vegas, and if they redelivered to me I would have to pay a huge fee, and I should know all this because I signed the contract. Obviously this conversation is going back and forth and not leading to a date of delivery or any sense since they are absolutely denying accountability or responsibility of their mess up, so we end the conversation with her stating that she will go through the tape recordings of our conversions and that dispatch is working really hard right now to get my stuff over to me as soon as possible. Guess what the kicker is...........I find out my stuff is still in Las Vegas! And Ellie from dispatch never called me back at the end of business day. Wait wait, there is more! My brother goes to their office the next morning, and they tell him they still haven't even scheduled a date for my things to ship out! So we pulled my stuff out of storage and had to hire another set of movers to get my things over here. And they won't give me my money back because they are charging me for storage in their warehouse.
I know, this seems crazy for it to be true, but it is. I'm filling this complaint to the BBB, so you can check it out there as well!
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