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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Today I went into wing stop after placing a big order over the telephone. After picking up my order in the time frame they told me it would be ready over the phone I noticed that the order was incorrect and my fries were soggy. I kindly asked the manager on duty Jasmine if she could redo my order or drop my fries again. Jasmine was very unprofessional and rude and told me that it was not wing stop policy to redo the order even though I was not satisfied. I then asked for a refund and she replied that I was 4 minutes outside of the pick up time and wing stop does not give refunds or replace orders. She was getting loud with me in front of customers. When I asked for corporate number she replied that she didn't know it. One of the other workers told me to look on the wall. When my friend came into the store to talk about how that was not right, Jasmine replied to her "it is what it is" which made my friend upset because we are very loyal customers and spend at least 200 a week with them. I'm not sure if this is how Wingstop handles its customers but I felt disrespected. I did call customer service and they informed me that the district manager will call me and refund my money. It's sad that one person can make an entire corporation look bad and I hope that they train their team on effective customer service skills and how not to be rude. This was a simple fix and did not have to be escalated to the point where the on staff manager took it.
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