Unbelievably rude on the phone. I picked up my car after it was towed from a complex, then called the main hotline because the woman at the location office couldn't give me any documentation about where my car was towed from. I'm sure I didn't sound super happy but I wasn't rude on the phone because I didn't blame the towing company for the situation at all. The only thing I wanted from them was a piece of paper with the address of where I got towed from. At this point I had already paid for and picked up my car without arguing with anyone.
I was transferred to a man who was confrontational and mean pretty much right away. He refused to tell me how to get the information and went around in circles for a few minutes before telling me the apartment complex has that info. Fine, why wouldn't he just tell me that in the first place instead of being so hostile? Then, instead of being done, he angrily told me I was wasting his time and repeatedly demanded I tell him why I wanted this info even though I made it clear I wasn't looking for any reimbursement or admittance of fault from Kiwiktow. Pretty quickly I got so frustrated I hung up.
I know nobody chooses who tows them in a situation like this so but I wanted to say something about how ridiculously rude this man was and honestly I think it was kind of shady how bad he wanted to know something that was none of his business, especially since I bet they tow a lot of cars from that complex.