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  • Food was good. Service ok. However, experience was a total disappointment. Came for my real birthday with grandchildren. Expectation to have candles and cake as part of the celebration dashed. When I shared it was my birthday was told I could only have a free dessert if I was a club member. Kinda a big requirement for someone who rarely if ever comes to the restaurant as I do not live near Biaggios. Company policy is to not give away food, direct quote from manager on duty. Perhaps a now popular policy but somehow what used to be a great place to visit is not as welcoming. Manager said he could buy me a birthday treat but it was phrased in a less than appealing way. Opted to have a better experience elsewhere. Just posting to share their policy.
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