Unfortunately their business practices have changed. The price they give you on the phone is not the price you get when the groomer comes. I had them come groom my dogs on a few occasions and always paid $65 to $75 to groom my regular size poodle. All of a sudden that same poodle was considered a medium sized dog by the groomer and would cost $90. This dog is 7 years old I don't think he grew. She said he was matted and they brush them out first and pre cut them before their bath then re trim them. Why would they rip at the poor dog when all they would need to do is bath them and blow out 99% of what matting "might" be there? I bathe my dog every 2 to 3 weeks I never had to rip at him to take a mat out because they didn't exist. If you love your dog's as much as I love mine please heed this honest warning.
The attached picture isn't the same picture to go with this review. This is from my first grooming with a different groomer same company. (When I was happy with the groomer)
It also wasn't 12 month's ago but maybe 2. It is now December 2016.
Unfortunately there Customer service isn't much better because when I told them what happened and sent pictures they just told me to go find another groomer.
They didn't even try to make me a happy customer. I am not overly picky and usually ALWAYS leave good reviews when warranted. But when you are paying in the hundreds of dollars for grooming you would kind of like to have some kind of respect and Customer Service.