Back in October, I had my first encounter with kidney stones. As part of the ordeal, I visited the CHS Emergency Room here in Albemarle on two occasions. During the second visit, they advised me that they needed to transport me to the Northeast Medical facility in Concord by way of ambulance. They said that Albemarle did not have a staff urologist, and that I may have severe kidney damage as a result of the stone and needed to see a urologist ASAP. At the time I was medicated and pain-free.
My wife and I both asked if the ambulance ride was necessary or if she could drive me to Northeast Medical herself. They were quite emphatic about me going in the ambulance, stating that I may jeopardize my insurance claim and would be going 'against medical orders' if she drove me there. Additionally they said that we would have to start paperwork over once I got there if I arrived by car.
They disconnected my IV and transported me by ambulance to Concord. At no time in the ambulance or at Northeast Medical was the IV line reconnected. Additionally, no tests or diagnostic procedures were performed to warrant the ambulance ride and visit to Concord. Once I got to Northeast Medical, I was told by a urology assistant that Albemarle had 'jumped the gun' and sent me there prematurely and that they were sending me home. Additionally, a nurse there told us that we should not have to pay for the ambulance ride since this trip was unnecessary.
We have been billed by Stanly County Emergency Services for $554.72. Northeast Medical also billed us $124.48 for this visit. These are our out-of-pocket charges after insurance write-downs. We have protested with Blue Cross/Blue Shield, Carolinas HealthCare, and Stanly County Emergency Services. The ambulance ride was completely needless especially since my wife could have easily driven me. I believe the responsibility for this waste is squarely on the CHS emergency room. I have made several calls to CHS about this and have had no action other than repeated billing by Stanly Emergency Services for the ambulance trip.