I am booking a corporate event at this venue for my senior leaders in the private lounge for 30 people. I have been chasing them for a set menu, as I have attendees who have diet restrictions (vegan, lactose intolerant, gluten intolerant). The folks on the phone are pleasant enough ..they would say, 'certainly, we can tailor your menu based on yr attendees' requirements', commit to sending you the menu within the day....and then nothing. I have been chasing them for 2 weeks now, and even after explaining to them that I am going on vacation, nothing. I regret changing our venue from CHOP to this place, as this is an indication of bad service. I am looking for other venues now as I am scared this place will disappoint, if they cant even manage to send an email or call back!