After spending a long holiday weekend in Vegas for our first time we tried numerous restaurants while there. We only had one bad experience the entire trip and it was at the Sugar Factory. While walking by from the strip we noticed there were several empty tables outside where people were relaxing and watching the strip and people going by. We were staying at the Paris and had already tried the other places so the Sugar Factory was a perfect next choice.
So we go up and ask how long for our party of four and were first asked if we planned to order food, which we were starving and happily agreed. This was a bit odd, but I guess they have many people wanting to sit outside just to relax on the strip. OK so we were escorted out to the outdoor area and were left standing near the empty uncleaned tables. We were told to remain there and the hostess would find a busser to clean a table.
So after 10 minutes we start to hear waiters going by complaining that we are standing there and that they don't have anyone to bus tables. My wife goes to ask about what's going on and she was told rudely they can't help us as they have no one to bus tables. So we continue waiting where we were told to wait.
After a while at this point I go to ask a waiter nearby if they can ask about our table and the person made it very obvious that we were bothering him and he didn't want to help. He basically storms off to the manager with me following. He says something which I assume is he can't bus the table and then angrily leaves us.
By now my wife was fed up and left. So I explained to the manager what happened with their horrible service and we left.
We continued down the strip a bit, found Gordon Ramsay's Burgr restaurant who happily sat us nearly immediately and we enjoyed our best meal in Vegas with nice friendly staff and excellent service. So lesson learned avoid this place like the plague, who wants to deal with horrible service and drama like this on vacation? Sugar Factory needs to clean house on their staff (starting from the top).
Ron