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  • How can this place have bad reviews? I've been here more than I ever thought I would. My dog developed a grade 2 mast cell tumor on his face in 2 hours. My vet told us that the chances of this lump being cancerous are slim. They don't happen there often or that fast. He was given antibiotics for two weeks before he even bothered doing an aspirate on it. We were never even offered it. Well obviously the antibiotics didn't work because antibiotics don't cure cancer. Once we got to Dr Glenna Mauldin she told us that his snout is a common area and it does come on that fast. So to the guy who said Western was wrong for wanting to be safe and check, I would have trusted them. I have trusted everything Glenna has said through Higgins 3 mast cell tumors and 2 benign growths. She found the third one while he was walking away from her and she notice a couple pieces of fur standing up. It was the size of a few grains of sand. Because she caught it so fast we were able to treat it with just prednisone. She is an amazing woman and has helped my dog stay with us past his 6th birthday, he got his first when he was 3. Given that my dog has been through so much I obviously worry a lot. I call whenever I see a bump and they get me in right away l, never dismissing my worry. I call because he's gotten into the garbage and they give me advice over the phone. I call because his chemo is giving him more tummy aches than usual. I call because I didn't notice that I was low on chemo and they have it ready right away. I cancel or change appointments last minute without a worry. I walk in with Higgins and they all know him and talk to him by name. Even the emergency crew will come out and give him pets. He loves going there. In fact we joke that he pops out new tumors because he misses them. Western front end staff can't answer your medical questions because they're not doctors or vet techs. They are administrative assistants. They probably have an idea of what the issue is but if they give you the wrong advice there's liability issues that arise. That seems pretty common sense to me. They are not playing bejeweled, they are sending out blood work, responding to email , doing invoicing and maintaining files so the animals who cannot talk for themselves don't get the wrong treatment. There is a lot more that goes on there than you walking in the door. Yes they are expensive. They are emergency and specialist. It was $300 just to get my dog fixed and microchipped at his normal vet, do you really think it's going to be the same at 3:00 in the morning on a Sunday to run diagnostics by people who have multiple masters degrees and doctorates? Just because you're hurting doesn't mean that they should not get proper pay. Get pet insurance. I have gotten 10 times what I've paid into it. If you're willing to have insurance for yourself and your car why wouldn't you on the four legged members of your family? They bill direct to insurance and have NEVER given me a hard time about paying. The office manager Cathy has no idea how much I love her. Every time I speak with her she asks how Higgins is, because that's priority, not how much money they get. Oh and about the survey, they do read them. I received an email from Cathy thanking me. It didn't have my name but like I said they remember their clients. I love these people so much that if I ever won the lottery I would set up a account to help animals who need emergency care at Western and trust them with whatever they say needs to be done. We all like to believe we know what's best but sometimes we need to trust the experts and these are experts you can trust
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