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| - I usually thoroughly enjoy my experience here... however, the last time I ordered from there I was extremely disappointed by several things. So, I ordered my food through the 24 hour food delivery website I like to use. I ordered the cheeseburger and added on fries, the philly with everything (which says it includes fries), and 2 16 oz. Sprites.
Every time I have ordered from Ambrosia Cafe I have received my food in 20 min. or less, I don't know if the management or owners have changed, but this was not the case this time! I didn't get my food for 45 min. to an hour! The boy who delivered it did not have a receipt for me when I asked him for one. Once I got the food in the house and opened it to dig in the fries with the cheeseburger were cold, the sprites were watered down because of the melted ice, and the philly had no fries with it. I then made a phone call to Ambrosia Cafe. A girl answered the phone and I told her that I had just received my order and I was missing an order of fries. She then told me that it did not come with fries that they were extra. I quickly let her know that their menu online states that the Philly with Everything does come with fries. She then tells me that she didn't even know that they had a website, but fries are only served with that particular sandwich at lunch time. I let her know that the menu on the website says nothing about that and then I asked to speak to a manager. She told me that there was no manager there at the time, but that she would let her know. Yeah right!!!! I finally just got off the phone with her because she clearly had no clue about her place of work at all! I plan on calling back again and trying to get a manager on the phone and if not I will go in person and speak to someone. I am usually a pretty easy going person, but I do not like being lied to and I most certainly expect to get what I pay for. Needless to say I will probably not be ordering from Ambrosia Cafe ever again! Hope this review helps someone! Thanks for listening!
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