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http://www.openvoc.eu/poi#funnyReviews
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  • I had a leaky faucet in the bathroom and needed it fixed. I called our warranty company and Pruitt's technician came to address the issue. The first time he came, the tech mentioned they needed to order the cartridge and the valve. He asked me to order the body parts since the handle and the faucet body needed replacement due to calcium buildup and had scratches when it was removed. I ordered the parts and Pruitt's called me to schedule a second appointment, but when they showed up the second time, they told us they did not have the right part. We wasted four hours that day. I received a call for a third appointment and was told that they have to replace the whole faucet and and would cost additional out of pocket cost, since they had already spent the $250 limit from the warranty company. I told them I did not want to get the work done, since there was no guarantee they will fix the faucet properly. I had already spent $100 ordering parts and would have to spend $200 more to get the faucet replaced. This was in addition to warranty service call fee. I was frustrated with the lack of explanation given by the technicians when they came initially to look at the faucet and seems like the techs don't know what they are doing. They all depend on one guy at the office for guidance. I have had other plumbing companies who addressed these type of issues at first visit and provide good explanation on what was needed. But, Pruitt's motto seems to rip off customers and not hire qualified techs. They don't care for our time and so far, the worst customer service from a plumbing company.
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