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  • Stopped in to this location as it was on the way home from our pediatrician. Surprisingly uncrowded for Halloween afternoon. Four negatives: - My husband & I were in search of cake/cupcakes for my birthday. I LOVE buttercream frosting, so he wanted me to pick something I'd be happy with. In the past, I liked Sam's cakes from other locations. Sadly, the ready made cakes lacked enough buttercream. I very politely asked the little girl behind the bakery counter if she could possibly be able to add some additional buttercream roses to a cake from the shelf. Her surly reply "No, we can't.". I walked away displeased at both the reply and the utter lack of customer service she displayed. - All of the tables in the snack bar area were filthy, covered in food debris and dirty napkins. - The hot dogs, a rare guilty pleasure, had such a strong garlic flavor, I couldn't even finish mine. - As we were exiting, the girl checking the receipts was wearing some sort of costume with a white felt hat with long ears. I said to my 3 year old son "Look at the bunny.". He thought it was cute, but the employee had to ruin the magic by saying "I'm not a bunny.". My patience and good cheer long gone at this point, I just glared at her. If my son had not been with us, I probably would have admonished her something along the lines of "WTF, if it walks like a duck and quacks like a duck, then it must be a duck. Jiminy Christmas lady, the kid's 3, if he thinks your white felt hat with long ears looks like a bunny, just smile and go with it.". The one positive (and the only reason for the 2nd star): - The super sweet cashier supervisor in the green vest named Sara. When I approached her for help in getting the tables wiped down, she greeted me with a smile, and apologized. I knew it wasn't her area, but I appreciated her acting quickly to resolve the issue. She called for maintenance and when no one responded, she got the cleaning supplies and wiped a table for us. She then proceeded to continue searching for someone to clean the rest of the area. Before we left, there were no fewer than 3 different employees cleaning the remaining tables, emptying trash and sweeping the floor. Thank you Sara for being a shining star in our otherwise very negative experience. If it was based on you alone, this review would have been a solid 5 star!
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