Earlier this week somebody kicked up a rock on the freeway and broke my windshield so I sent out several requests for a windshield replacement windshield on Yelp 2 days ago.
Not only did these guys reply to my online quote request right away, they were the lowest cost for matching OEM glass and, they didn't reply to my online request with a request for me to call them back for the quote, or for me to send them my phone number so they could call ME. (I hate that.)
Note to all merchants: An online quote should be just that, ONLINE.
I finally finished the online quote discussions with their owner, Matt, and decided to book the appointment with them, and when I did call Matt to schedule the work he was courteous and my appointment was scheduled for the same day. The technician, Ryan, came to my house and he was on time, efficient and super professional.
Consider me a super satisfied customer.