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| - I recently had the misfortune of spilling water on my MacBook Pro and killing it. After letting it dry out for 36 hours, I tried powering it on with no luck. Fearing the worst, I took it to the Shadyside Apple Store to see if they could diagnose the problem.
Everyone there was super helpful during the entire process. In particular, Steve (mohawk guy with a barcode tatoo) and a twenty-something girl whose name escapes me (tall, thin, with medium-length brown hair -- sorry I forgot your name!) really did a great job in quickly figuring out the issue and getting me set up for the repair process.
They even let me hang out at the genius bar to back up my hard drive (which miraculously survived) to my own external drive that I brought in.
I dropped the MacBook Pro off for repairs on Tuesday around 2pm, and by Thursday at noon, I got an email that it was back already! Overall the repair (a "tier 4" repair) cost a flat rate of $755 plus tax, which stung quite a bit. But they basically rebuilt my machine (new case, new display, new trackpad, new motherboard, new battery) and saved me about 400 bucks over buying an identical MBP. They also left my hard drive intact, so I didn't have to reconfigure my entire system.
Three lessons learned: don't be a dumbass and spill water on your laptop; make sure to back up using Time Machine just in case (I got SUPER lucky here); and Apple's support and repair process is great. If you have to go through what I did, be glad you got a Mac and be glad you live near the Shadyside Apple Store. Thanks guys.
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