I didn't know what to expect the first time, although you learn pretty quick after the first time. I've been here a handful of times now that my son needs a haircut every 3 weeks. We had Ms. B first and since it was his first time we were unsure of what would happen. Well a lot of crying happened and Ms. Bobbi was so fast that it was like in and out. The hair cut itself was ok but when you have a crying kid and spend less than 5 minutes on the cut it's going to just be ok. After that we had other ladies cut his hair but I made an appointment the last time we went with Ms. B. My son has since then let them take their time to cut his hair so now the $16.95 I pay plus tip is well worth it. If you go after school, make an appointment! It's def worth the time to make an appointment because it can get very busy and the wait can be long although they have a train table, video games and movies. The bathroom is clean and they clean up after each client! I've been making appointments with Bobbi and it's been pretty convenient!