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| - Our A/C went out last night at about 11:00 pm. We didn't know who to call because, unfortunately, there aren't that many Yelp reviews for A/C places. (Get on it, Yelpers!)
We called this place because they are 24-hours. They told us it would be 2-3 am before they could arrive. My gut said to "run" then, but it was hot so we scheduled an appointment.
His estimate ranged between $400 and $1500, plus tax and the visit fee of $69. We were told that $69 was the only "extra" charge, no premium hourly work rate or anything.
He finally decided it was a $400 "part" and that our total would be $500+ with tax and the visit fee.
He installed it, it didn't run. Told my husband that if it didn't kick on in a "couple hours" he would be back and take the part and be on his way. He also said, again, that there was no price difference between 2 am and 8 or 9 am, so we let him do it.
He installed a $40 part. 40 bucks. 40 smackers. I Googled to the end of the earth, with the exact part number, this morning. From NY to Chicago to Arizona quotes online were $200-$250 OUT THE DOOR, installation, tax, etc.
I called the business (very small!!!!) this morning to see what they would be willing to do. I started nice and escalated from there. He was 100%, flat-out unwilling to listen, to care, to help. He kept citing their RIDICULOUS 90-day warranty (WOW!!!!) on the part, and stating that he was a certified technician that came out.
The question I have is this:
Do I care who your employees are?
The answer is: NO. You hired them. I assume whomever you send can do the job, from a trained CHIMP to an HVAC tech. WHATEVER.
This place will rob you blind and take no ownership.
I wish I could upload my receipt.
$340 - part
$69 - visit
$whatever - tax
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