The staff here is wonderful as you would expect at this hotel. The rooms were very nice, however it didn't feel like a Ritz-Carlton hotel. This was more of a business hotel so the rooms didn't have that feeling of luxury. Also, some of the items in the room could use renovating, for example the tile grout in the bathroom was not bright white; some areas were stained with dirt. The cabinet in the bathroom was chipped on one side. If you are looking for that Ritz Carlton resort feel, this is not the location for that but it is a wonderful hotel for business travelers. The food from Bistro 24 was delicious. You have to pay for wifi, but you won't have to pay for water. They give tons of free water bottles.