| rev:text
| - Wow. Sadly (in this case), what a difference a year makes.
Showed up on Cinco De Mayo (just like I did last year) and could instantly tell this visit was going to be slightly different. First, it was much busier this year on Cinco and there was a bit of a wait. Reservations were made for a later time but then there was a change in the reservation to an earlier time so when we arrived, the waitress insisted the change in time "was not updated in their system." So we waited for a little bit which was fine since the last member of our party hadn't arrived yet.
We were then taken to our table and that's when the experience turned full-on no bueno. We were given menus and then proceeded to wait..........................and then wait....................and wait some more.
There was even another woman at an adjacent table who told us that she had experienced severe lags in service throughout her meal and even shared a recommendation for a different Mexican restaurant not too far away (it was for La Unica for any inquiring minds).
We waited for at least 20 minutes (which I think I'm being kind on with the estimate) until we flagged down a waitress to let her know that we had been sitting there getting ignored by all of the waitstaff passing by. Finally "our waiter," you'll see I'm being VERY generous in giving him that title, came over to take our drink and dinner orders. Since we'd had SO much time to look over the menu, we ordered our margaritas and dinner at the same time.
The waiter came back to our table and dropped off glasses of water. Then another waiter came by and dropped off our food. In our ignorance, we fully expected our margaritas to immediately follow. Mind you, there was also a request made for peanut sauce to be put on the side that accompanied a meal and was promised would be coming out soon. So as we all began to eat we still expected our drinks and sauce to come out.
Waitstaff consistently pass by, "our waiter" is able to be seen from our vantage point washing dishes in the nearby sink, stopping at other tables, bringing margaritas to other customers all while continuously walking past us WITHOUT ever stopping to check-in with us to see if we needed anything....you know, like the margaritas we ordered and peanut sauce.
Completely fed up AGAIN at this point, we flagged down the waitress we got assistance from the first time and asked to speak with a manager. More time passes and then "the manager" comes over to address us. Usually when a customer asks to speak with a manger, you expect one to come out immediately - not in this case.
Also, I don't really think this guy was an actual manager, I think he was playing one for the night because he never gave his name and he was seen waiting on tables throughout the night, but I could be wrong.
We explain our experience and he tells us that we don't have to worry about paying for our meal and that he would still bring out our drinks and peanut sauce. MORE time passes - YES REALLY - and nothing comes. No drinks, no peanut sauce.
Because we had taken enough, we got up and left. I mean, it's not like they noticed anyway.
I get that Mexican restaurants are busy on Cinco De Mayo but I also expect said Mexican restaurants to make sure they're fully staffed and prepared on a much-known heavy restaurant traffic night. Verde is not a new restaurant. I visited last year and things ran smoothly, albeit a little on the slow side, but still went much better.
What was supposed to be a nice evening enjoying food, drink, and conversation was severely marred and I will definitely NOT be coming back for long enough for this experience to be a foggy memory.
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