The two stars are for the great food. The rest is a real disappointment.
Our main issue was with a sandwich called the Ricky Ricardo. It has dijoinaise on it. My husband wasn't a fan of that and was talking with the hostess about other options. She recommended a different sauce. When we ordered the waitress said that they aren't able to take the dijoinaise off since it was a pre-made sandwich. Pre-made!? And why was this recommended by another employee. My husband figured out a different option for dinner. After we ordered, the manager came over to apologize and to our surprise it was the hostess!!!! The hostess that recommended us order the sandwich different. But then the cook couldn't accommodate. She apologized. There should NEVER be a time that a condiment on a sandwich isn't able to be taken off. This is not a deli.
While sitting and eating our food we heard the table next to us having an issue as well and management coming over. There should never be an argument with the customer. Never. Sad.
Not to mention the time from order to table was over 20 minutes.
When the bill arrived nothing was taken care of. We weren't looking for a comp but something should have been done.