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  • I recently stayed at this location. My member number needed to be updated since it was an older number. They updated my number at this hotel, but for some reason could not change the rate. Then, my email was put in incorrectly for fmail instead of gmail. I was told it was fixed after I went back, but it was still incorrect when I tried to sign in and had to call the 800 number later. I also told the hotel about the shower in my room that had not been cleaned. That morning I was going to go take a shower until I realized there was a used bar of soap with pubic hair on it and the drain had black stuff around it. I was just told they would let housekeeping know, but was not offered another room. They told me to call Hyatt at 800-228-3360 and they could adjust my rate to the member rate. For some reason, she couldn't change it, but said they could change that for me. The phones in the hotel and in the rooms didn't even work. I called the 800 number later just to hear that they couldn't do anything and I needed to call the hotel where I stayed. I told them I was told to call the 800 number. After I said that, she emailed the hotel and said she will have an upper executive contact me from this hotel. What I got was a email from just some guy in Guest Services out in Illinois who sent me the following apology for my inconvenience and that they will not do anything, but hope that I chose Hyatt again speech below. "I do apologize for any inconvenience that you may have been caused during your stay with the issues with the rate you were charged. Unfortunately the Member Discount rate is based upon availability and is subject to change, and often times it does need to be booked in advance to ensure that discount is applied. As to the cleanliness of the bathroom I do greatly apologize that it was not up to Hyatt standards and I will be notifying the management team in housekeeping in the hopes that this is not a recurring incident. I again do apologize for any inconvenience you have been caused and I do hope that you continue to choose Hyatt as your 'home away from home while traveling." Still hoping to hear back from an executive at Hyatt and some better training is done on some of their employees on customer service and satisfaction. Paying almost $200 for a room like this with no member rate and a gross shower is not acceptable. Emailed both consumeraffairs@hyatt.com and hyattgrp@hyatt.com.
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