They provided my 77 year old father-in-law a 2007 sedan with 135,000 miles on it. If I would have been there when he picked up the car I would have requested a new one because it looked worn out. The battery died on day 2. When AAA came to jump the car a line blew and the car was not driveable. Dollar acted like they were doing us a huge favor by bringing a new vehicle out - wtf, wasn't that a given after you provide a handicapped senior citizen with a junker? Father-in-law was so stressed about driving the new car I requested to be added as a driver and they made us jump through flaming hoops to accomplish that. We HAD to drive to a location and NEEDED to bring the primary driver with us so we drag him to the location and they didn't even make him sign anything, talk to him, or show a license or contract - wtf again? Horrible customer service.