I made my reservation online, check-in and paperwork were easy, brief instructions and off to the lake. We had a lot of fun (2 hrs) myself, a friend and my 2 small kids really enjoyed it!! Only negative was once our time was up we returned to the docking area and no one from the company was there to get us back in onto the loading pads, we navigated up to the dock and a man with his kids pulled us all in. We ended up walking to the office and let the employee / owner know we were done. I did not have to leave a CC or DL because I made my reservation online but a friend went the week before as a "walk-in" and her husband had to leave his CC in the office, just an FYI.