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  • Went there to replace the screen on my Samsung Galaxy. I really like the phone so I figured it would be worth the investment to replace the glass. Had the phone for two years without any problem. The phone had a case and originally came with Gorilla Glass. Over two years the phone was dropped probably 50 times. The glass always remained in perfect condition. I was beginning to think it was indestructible. But, it finally cracked when it landed perfectly on one corner. One single crack running from corner to corner. The touch element was still working. It wasn't even really that bad to look at. but... I took it to Tech Heroes and they replaced the glass for $75. When I got it back, the wire rim around the glass was not replaced and actually looked worse than when I dropped it off. The back button and the menu button were no longer visible. They still worked, but there was no back lighting to them. I knew they were there, so not a huge deal. My case covered up the wire rim and the glass itself looked good so I was not going to complain. Not exactly happy but not going to write a review (good or bad) about the experience. A month goes by and after a trip to grocery store, I took the phone out of my coat pocket (not pants pocket) to find the phone had a over a dozen cracks in it. They all started from the same place and looks like a spiderweb of sorts. The phone now looks horrible. The phone was not dropped or mishandled in any way. I may have bumped into something, but the phone had a carbon fiber case on it and it was inside my coat pocket. I took it back to Tech Heroes and asked for a replacement and they said warranty does not cover damage. My thoughts are this, they must use the cheapest glass possible - barely lasted a month. Wasn't dropped. Was inside a case and inside a coat pocket. This cheap replacement glass couldn't even withstand a small bump while inside a coat pocket and Tech Heroes won't stand behind their product. Go somewhere else to have your glass replaced.
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