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  • I have become a regular here - for lunch or dinner. I called to place a order to go at 11:30AM - simple order full rack of ribs, 2 sides and texas toast - I was told 30 minutes for the ribs (fine no issue) I get a call back in a few minutes and they tell me 1230PM pick up for the ribs - sure that is also fine I get there at 1229 promptly and pay. I have the receipt to show what time I showed up at!!! $27 and change.... fine no issue. nice lunch for myself I am told they will call my name... 22 minutes later @ 12:52PM. I get called - this is SILLY. the kitchen and restaurant are an operational mess. The manager must have no CLUE how to run an operation - watch, observe you can see it for yourself I had a 1pm conference call to get on and the guy giving me the bag is showing me my food. HELL THEY FORGOT THE SIDES, NO TEXAS TOAST - what did I just pay extra for???? what a complete fustercluck this place has become. Good food but people get your operation in check, get a good manager and learn how to take care of your customers. I rushed back to the office and got to enjoy COLD ribs at 2pm due to the conference call. if you tell a customer 1230 then make it 1230 and goodness get the order right. Oh, someone answered the phone to take my order and she actually said, I don't know how to place an order... I am not supposed to answer the phone THEN WHY DID YOU PICK IT UP - DO YOUR JOB! I will think more than twice about a return to the Thumb
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