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  • Horrible experience. This reminds me of why I miss living in a major city. Came to watch the Warriors/Cavs game. The online Facebook promotion stated "Come watch the game endless crab legs". Game started at 9pm. I arrived at 8:45. Couldn't get any service. Every hostess kept saying "brb" "just a minute". Finally one hosted saw my frustration and said sorry for the delay but we don't have any more seats, you can slide in at the bar. So after waiting another 20 minutes I find a seat and sit at the bar. Lo and behold the bartender says "crabs" ended at 9pm. All I could do is laugh as this point. Manager comes out and says sorry we got more folks than we expected lol. He doesn't even offer to comp anything or do anything to make the situation better. That's the difference in DC or NYC. People care about their customers. They know they make far more money off of making sure folks are taken care of. Guess that's not the way things are run at flight.
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