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| - I totally pissed this girl off with my comment about Netflix, but didn't mean to do so. I shouldn't have said anything, but I was trying to defend my buddy - one of the sweetest guys I've ever met.
Her displeasure with my friend, who continually returns his movies late, was my first and only not-friendly experience in Charlotte. I completely understand that calling each customer to beg them to return DVDs must be a royal pain in the a**. However, if you own one of these indie rental locations and are sensitive to the fact that Netflix is ruining business like yours nationwide, try not to cop an attitude. Even if you want to jump across the counter and punch your customer.
With all that said, this girl seemed cool - and truly committed to the store. I am not positive she's the owner, but she acted like it. Which is a testament to how awesome this store is. Because if she isn't the owner, their employees take an immense amount of ownership in the success of the business.
Customer service issues aside, Visart has one of the most extensive and unique selections I have ever come across. I don't want to see places like this die, so if I lived here I would have to drop Netflix and try real hard to bring my DVDs back on time.
I mean, damn, both weird documentaries we asked for were currently available:
The Devil and Daniel Johnston
and
You're Gonna Miss Me
I'm not sure that would happen on Netflix, and even then I'd get the movies two or three days later. So, in that case, I have to agree with Visart girl. Instant gratification might be worth the resulting public humiliation you have to experience at the counter when you're identified as a "repeat offender".
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