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| - This is a terrible place to board your pet.
We planned to have our dog stay here for 4 days while we went out of state. The first impression while getting out of the car wasn't very good--the sound of dogs constantly barking reminded us of a shelter. We get that dogs bark, but the sound was visibly stressful to our dog as we brought her in.
I brought her back to the kennel with a male staff member. The kennel she was staying in still had feces from the previous dog staying there and the overwhelming smell of urine was enough to give anyone a headache. The beds that owners brought in were on top of the kennels, so it made me wonder if they ever used them. I asked if there are beds available for us to put the blankets on that we brought for her. She's an old dog and has arthritis, so we do our best to keep her comfortable. He said they've been busy and haven't had the time to put them out. When I asked the receptionist at the front desk, she said they had no beds available. After I brought up that their website stated that a bed is included with standard boarding, she asked if our dog will chew up the bed. Is that really the impression that they have about people's dogs? Don't provide a bed unless asked even if it's advertised that it's included? Just the interactions with these two staff members alone made us upset.
Another thing I noticed was that they're always indoors. Unless you pay for daycare, chances are your dog wouldn't go outside. The run portion is still indoors. They don't go outside!
We asked them if we can pick her up on her last day (Sunday) just a little after 6pm, which is when they close. Our return flight lands at 5:30pm and we were willing to pay a late fee to get her. They said they don't do after hours pick up because no one will be available, even though the owner lives next door.
Unfortunately, we didn't have any other choice but to have her stay there because of the trip we had planned and the holiday weekend limiting availability of other boarding facilities.
When we finally picked her up at my Dad's house (we asked him to get her one day early), she was whining/crying. My dad mentioned that he fed her when they got home, despite her separated baggies of food being empty.
We took her home to do an inspection of her body. The most noticeable area was the redness along her underside when we laid her on her back. We started to wonder if she even slept on the bed & blankets at all or if she was on the cement the whole time. The backside of her front legs were even raw from irritation. We gave her another bath at home because the complimentary bath had a chemical smell that was disturbing.
Overall, never taking her back here again. I don't recommend anyone take their pet here for boarding either.
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