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  • I normally hate writing reviews on Yelp, but after how incredibly TERRIBLE our service was tonight at this poor excuse for a restaurant, I can't help myself. We made a reservation for only 10 people 2 and a half weeks ago. They gave us tables that were SPLIT up so that our party couldn't sit together. When we asked if we could move the tables together, the hostess (who was SO rude from the beginning) told us absolutely not and walked away without proper reasoning. Our first server, who I assume was supposed to actually be bartending, could only take 2 drink orders at a time without getting flustered. I then became angry and spoke with a manager, since we were there on special occasion. I've worked in the hospitality industry for over 12 years and have been a restaurant manager myself. I now work in publicity for restaurants in the Cleveland area and know how damaging bad reviews can be. I also know how to treat a customer so that they don't go home and write a poor review. Never in my life have I had a restaurant manager try to BLAME ME for what was happening at our table. He told me that we asked for a "view" when we made the reservation. I don't care what we asked for initially - fix the problems that I am bringing to you without talking back to the customer. Ridiculous. We then got a new waitress, who was obviously training and had no idea what she was doing. My friend waited over 20 minutes for a drink. I then asked for our checks to be brought out with our food because I could only assume how long that was going to take. Of course, I was right and the checks took about 25 minutes to be brought to our table. Let alone the fact that she had no idea whose check was whose. I get that a 10 top can be overwhelming if you are really busy and packed. But they were not. They had so many open tables. I will NEVER be returning here again nor will I be recommending it to anyone else. Worst restaurant I have been to in the flats yet. You may want to take a look at who you're staffing, from the management to the host, everyone was terrible and had a piss poor attitude.
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