Get it together boys and girls. I felt like I was in a senior hangout spot with all of the staff just hanging out chatting. I came to eat not interrupt your socializing. Nonetheless, I asked for a Fat Sam and multiple employees acted like they had seen a ghost. Thy made me feel like it wasn't really an item they have ever sold. I had to Google Fat Sam and show them that it was indeed an option for Moes and the only thing I ever eat there. They then tried to tell me that they are new so they don't teach the new employees any of the older menu options. That's no excuse! If I can tell you how to make it, with the ingredients readily available, just make it and keep a customer happy. Oh, they asked me how many shells come with it and when I said two, they said they would have to charge me extra for the additional shell. For real?! It is standard two shell, not extra.
Come on Moes, teach your employees how to learn from their seasoned patron and not ridicule them over something they have never had the opportunity to create. Chipotle will take your place in the market if you cannot figure out better employee-customer relations.
I left unsatisfied.