With all the wonderful reviews, it seems that we certainly had a different experience. I'd give 5 stars to the servers, but only 3 stars for the wait time to receive our meal and only 1 star for the meal. My husband ordered the Rare Beef & Beef Balls Pho, and I ordered the Chicken Noodle Soup Pho. He was not impressed with the Rare Beef, and I also found the broth was tasteless and the chicken was way overcooked and uneatable. It seems so often, we get great service with bad food, or get great food but bad service. I hope they improve their cooking skills, as they do excel on their customer service.