Made an appointment on the pep boys app for 11 am today. Got there at 10:38. The counter clerk did not seem he wanted to help me at all. Told me his "one" tech called in and wouldn't have another until 2pm. Said he called 2 of the 3 people who had an appointment. I was the one he didn't call. I asked if there was another pep boys I could go to. He told me 2 locations. Scoffed at me after I asked him to check if they had openings but still called.
Got to the 2nd location 5 miles away. Told the counter clerk what happened and didn't even apologize. Tried to over charge me so I had to show her the cost and coupon on my phone.
Overall bad experience and will be looking for a different place to get my oil changed.