I can get skeptical when it comes to going out for lunch or supper at a chain type restaurant but my colleagues reserved a table here for lunch a few days ago so I thought what the heck.
Turns out the food was actually a lot better than what I was expecting, or maybe I was just really HUNGRY by the time my food made it's way to me!
The horrible service is the reason this experience was a bad one. We were a table of 8 and two of us ordered before everyone else and specified to the waitress that we were going to dine and head out before the rest of the group because we had a meeting right after lunch. We still had an hour ahead of us so we were not too stressed. The rest of our table ordered about 15 minutes after us, yet all 6 of them were served almost right away. The waitress was rude and kept telling us it "wasn't her fault" instead of just apologizing for the wait.
We waited for 40 minutes longer and by that time everyone had finished their plates and had to sit there waiting for us. At this point, the waitress just tried to avoid us so as not to have to come check up on us and reassure us. Still not quite sure how it took over an hour to make 2 pizzas after they made an error with our order.
The least we would have expected was for a manager or someone to come apologize and offer us our meals, but since that never happened we just grabbed our food when it was finally ready and left the restaurant.