These folks are the best. My A/C/ went out on a Friday afternoon. I submitted an online work request from my Home Warranty company, Old Republic. I got an immediate response stating that Shaffer and Sons was contracted. Most of Saturday went by without a call so we called them. Went to voicemail, left a message, they didn't call back. I called Old Republic and they reassigned the job to some real FLAKE from Same Day Air. He came out on Sunday, diagnosed a bad A/C unit and would relay the information to the home warranty company immediately so that a new unit could be ordered. On WEDNESDAY I called Old Republic for an update and lo and behold that FLAKE never contacted them so I had to start over. Our case was reassigned to S & S and they came out immediately. Mike analyzed the problem to be a bad compressor but stated that the entire unit "should" be replaced. He worded the work order in such a way that the home warranty company would have difficult time NOT replacing the entire unit. The unit got ordered immediately, the unit, the technicians and the crane showed up on time a couple of days later and the install went perfectly.
Amy was very helpful and responsive. I will use S & S way after my home warranty expires.