The good: the sandwiches are decent (though pretty much any NYC deli still makes better) and you can customize heavily. Service is quick.
The cons: manager during weekday lunches - a tall, bearded blond guy - yells constantly at an almost incredible volume. Currently in a near-deserted shop and he is still shouting at the top of his lung to communicate with staff. I'm someone who likes going to loud bars but I have no idea why this would be necessary or appealing in anyone's mind.