Arrived at 8pm on a Saturday night and the line was just past the shop front to Pet Valu. Not bad, I thought. However it was cold and it was a good 30 mins before we got in the door. Waiting got easier after that and we were seated 10 minutes later. A waitress came quickly to get our drinks order and when she returned with our drinks, she took our food order. There was no wait or need to flag down someone.
We ordered a zangi, a black tonkotsu and 2 regular tonkotsu. The zangi was alright IMO, I don't really like the seasoning but the chicken was moist and tender. One of the tonkotsu was supposed to be thick noodles but all of got thin noodles and moments after we started eating, a fourth bowl came!
I find the broth not too salty to the taste but boy, did it make me thirsty! 2 hours later and I'm still thirsty! The noodles were good, nice bite to it and the eggs perfect. The chashu wasn't too fatty but it had a lovely smoky taste to it. For dessert, we had a green tea cheesecake to share and it was perfect for us small eaters ;) The cheesecake gets a thumbs up for flavour and texture.
Wait staff is friendly and polite. They are quick to remove your bowls when you're done so they can turn the table. They don't bring you the bill they you ask for it though. I think they shouldn't wait to be asked so they can turn the table even faster, haha! Not sure if I'll return because of the wait. At 9pm there's no more line outside the shop but there's still a wait for tables.