| rev:text
| - I've never been treated so poorly in my entire life by any store no matter what they were selling. Nor have I ever been lied to so much and had people so unwilling to help me.
I spoke with Verizon's corp center in which a supervisor had given me the address for this location and told me I was within my 14 days to return everything and cancel my contract. I was told by 2 people at Verizon I was able to cancel my contract and i just needed to drive down and have them take it for me. However when I got down there the company lied to me and told me that these two people put in the notes that they specifically told me i COULDN'T return the phone.
Weird because when i called Verizon's corp center after leaving the store, they told me the notes actually indicated i was within my 14 days and i could return the phone. They also informed me it reads specifically on Verizon's website in their customer agreement that i could cancel and return everything 14 days from ACTIVATION for full refund.
However when i took my evidence down to the store they STILL refused to take it back. So I told them to simply cancel the service, I'll sell the phone on ebay. Well AJ is her name, and she "cancelled" my service alright. I made her give me a receipt and had a witness drive down. AJ didn't really cancel anything, she put a FUTURE cancel date that way it would be outside of my 14 day window and I'd be forced to pay the term fees!!! Not only that but the moment she approached me she started talking nasty to me about kicking me out of the store if I speak to her the way i spoke with someone on my PERSONAL phone conversation. It's none of her business what i say to someone on a personal call, i could have found out my husband was cheating for all she knew. And i was nothing but kind to the first two reps so i'm not sure why she had an attitude and assumed things about me.
The so called manager mr McDonald was also RUDE towards me and still refused to let me return the phone even though company rules said i could. I hope Verizon realizes the sort of people that are running their stores.
I have to admit, there were 2 kind employees there out of the 5 I talked with. They seemed to think what was happening with me wasn't fair and they tried to secretly help me, but it's weird they were trying to do it behind their boss' back, like helping customers were against company policy. Some store manager that would fear his employees into treating customers like crap.
I would say NEVER go to this store location and never go to Verizon period. Find any company on the planet but they don't deserve your money. And if you must go to Verizon, take your dollars and the commission to another store location, but this one does NOT deserve anything from anyone. If anything they deserve an under cover agent from Verizon investigating the way they treat people. Because I have friends with verizon and I've gone with them into Verizon stores, NEVER in my life have i been treated so poorly.
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