Happy client here!!
To start off, I initially went to the old location about 6 months ago in search of someone who could assist me with a question I had about a piece of jewelry I owned. Both guys were nice and informative and they didn't charge me anything to look at it and answer my questions. Upon being there they informed me about their business and how it saves their clients money and how it's worked for them for so many years. I mentioned that I would be looking for diamond earrings in the next year or so and would keep them in mind.
Well, fast forward 8 months and I yelped "diamonds" and saw them again. So I called and spoke w Dave about what I wanted. He was very informative while not being pushy at all, in fact he helped me scale down certain criteria he thought I didn't need to waste my money on. Two days later he had 4 pairs of diamond earrings for me to look at in their office. He showed them all to me without saying anything about price, or quality so my eyes could do the judging. After telling him my favorite he told me his two favorites. No where in this process was I pushed into something pricier or encouraged to get something bigger. He gave me honest advice the whole way in how he would steer his "sister" if she were purchasing. The two things I noticed the most from my experience with Jewelers was one, he didn't ask what my budget was. He asked what I would like and delivered that with the confidence that his prices would be competitive(and they were) and two, he didn't ask what my husband and I did for a living. My pet peeve in sales is when they ask you what job you do like it should qualify you to spend like a maniac if you have a good paying job.
At no point did I feel like Dave was a "salesman." He felt more like a friend who had an "in" with good prices on diamonds and passed that on to me. I am very happy I stumbled upon D and R and HIGHLY recommend. I can't wait for my earrings to be set! Thank you Dave and D and R!!!!!