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| - I live here in Vegas and good friends came to stay at the LVH (now the Westgate) and I met up with them (at the hotel) for two days during their stay.
The good:
The Vince Neil Cantina (in the hotel) serves truly excellent food. (I will be writing a review regarding that experience.)
My friend, as well as her husband, stated that their bed was comfortable.
Their room did have a small refrigerator in the bar console. (*Disclosure notice: The refrigerator was there, probably, because they had an upgraded room. I doubt that all of the rooms have a refrigerator....)
The bad:
The AC was blasting and made the room really, really cold. The temperature could not be adjusted in order to make the room a comfortable temperature. My friend resorted to wrapping herself up in a blanket in order to be comfortable. For the duration of their (several day) stay - she wore a sweatjacket whilst in their room.
When (on the very rare occasions) the AC *did* shut off - it sounded like someone was kicking the door in. I heard this happen, twice. Everyone in the room jumped when it happened (both times).
The showers did not offer hot water more times than not. My friend had reported the issue (and she had mentioned being able to have one shower with hot water) - but, for the rest of their stay it was cold shower central.
A brown flotsom was discovered in their shower stall. My friend could not determine the cause of the foam with brown specks in it residing near the drain of their shower. (It had bubbled up through the drain pipes...but the reason for that happening was unclear.)
The restaurants have really strange, inconvenient hours. Considering that Vegas is a 24-hour town...it was incredibly difficult to find a restaurant in which to eat at 9:00 p.m. - and, again, around 5:00 p.m. (Those times are pretty reasonable. I was shocked to discover that most of the LVH/Westgate restaurants were not open for meals during those time frames.)
The ugly:
The casino floor (which you have to walk through in order to get to the convention center, shops and restaurants) is absolutely filled with smoke. The worst I've experienced in *any other* hotel, anywhere. On (or off) The Strip. I doubt that filtration units are being put into service, at all.
There was a loud, drunken exchange outside their room at 3:00 in the morning (which awakened everyone in their family) during their stay. They were there for an event in which they had to be awake, early - so the drunken exchange should have been attended to by Security. But it wasn't. The drunken brawlers did (finally) exit the area of their own accord...but they never should have been allowed to disturb hotel guests for as long as they did. Hotel Security needs to be improved.
There is a $3.50 charge for a cup service package (drinking cup, Keurig K cup and, more than likely, creamer and sugar). At $3.50 PER CUP I can assure you that no one opened a package in order to discover exactly what was inside the coffee cup service package. With LVH/Westgate charging $3.50 (per cup) for hotel room coffee - it could be argued that the "free" drinks served to gamblers in Las Vegas casinos are no longer the most expensive drinks in town. $3.50 for room coffee is highway robbery. Most of the hotels offer a coffee pot along with free packages of regular--and decaffeinated--coffee. It is absolutely stunning that LVH/Westgate grossly overcharges what should be (and is, anywhere else in Vegas...) a basic room amenity.
There is a $14.50 charge (per person, per device) for WiFi. Again...this charge is highway robbery. Most of the hotels offer free WiFi. *Motels* sometimes charge for WiFi service (but even they charge a much lower rate) ... But you are not paying motel prices to stay at the LVH/Westgate.
The name of the hotel was changed just prior to the arrival of my friends - and they were not made aware of the change ahead of their arrival. In this day and age - the hotel should have (at the very least) sent their incoming hotel guests an email letting them know of the change. Not one of their guests were made aware of the change until they arrived, confused, at their hotel - the hotel which carried an entirely new name on the (small) marquee and no name at all on the large marquee. LVH/Westgate's marketing/branding regarding this takeover needed to be handled better and more gracefully than what (clearly) ended up happening.
Overall (and all things considered) LVH/Westgate services, room, staff and amenities are not what one would expect when staying at a Las Vegas Strip resort. I have visited (as well as stayed at) many Las Vegas hotels on the Strip (and off). I would never recommend staying at this hotel. I think there are far better options available for consumers, trade show attendees, conference attendees and tourists. (Though I will say, again, that the Vince Neil Cantina has truly awesome food. That restaurant is well worth visiting. Just choose a different hotel in which to stay....)
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