| rev:text
| - Four of us went here today for lunch. We've probably been to Flancer's 4-5 times and have always previously thought their food is well above average, and the service was fine to good. Today, there were multiple issues. The place was fairly busy, but it's quite small, so it should be very manageable for the wait staff.
The waitress initially greeeted us and went right into "are you ready to order?" in 15 seconds. We had literally just sat down and hadn't looked at the menus yet. After asking her to give us a minute to decide, she took forever to come back and get the order. We placed the order and then waited, I'd guess, 35-40 minutes to get the food. 3 of us 4 ordered hot dishes.....they all came to the table cold....I'd guess that they had been sitting out for at least 15 minutes, so there's why it took so long for us to get them. Clearly, the kitchen had gotten it out in a timely manner, so things broke down after that.
After we sent them back to be re-heated, the waitress' attitude began to deteriorate. Another waiter came back with the re-heated foods, and all of the sides were mixed up with with the entrees....we had to re-plate all of the meals ourselves. Not to mention, one of the sides didn't come back at all, so we had to inform him that we were still waiting on a plate of fries. After that, the waitress never returned to check on us....we had to flag her down to let her know that we were ready for the check (we had been done eating for quite some time) and she gave a look of irritation.
After another long wait, we got the bill and took it up to the register to pay, as did many of the other guests, because we figured it would be faster than waiting on our waitress to process it. We were in line with four other groups who wanted to pay, but no one was manning the register. A waiter finally came up and asked all of the various groups if we were ready to be seated! After informing him that we all had already eaten and needed to pay, someone manned the register and we finally made our way out.
Total time at the restaurant...mind you we all had easy things like club sandwiches....2 HOURS!
Not once did I see a manager in the place.....no one was running the place.....
One of the many irritated customers asked to speak to a manager at one point (there were service issues all over the place), so another waiter was sent over to their table. The customer said "I asked for a manager" and the waiter said "I'm it".
This ship was sailing without a captain today......and it was sinking fast.
As we were leaving, I saw our original waitress walking out of the restaurant in a hurry....her body language suggested that she might have been walking out/quit, but I can't be sure.....maybe she was just going to her car to get something, but I don't think so....
The food was good, but with all of these issues, I'm guessing we won't be back for quite some time, if ever. There are just too many other choices with good service....I hope for their sake this was a one-day issue and not an ongoing problem
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