We had multiple experiences with them that we kept overlooking and moving forward, despite of. Finally, we are at our wit's end with the things that keep adding up. Initially we had a really good experience with our sales person. She was not pushy and she was helpful. There are several inconvenient and frustrating things that have happened but I will give you some examples. During our decisions about what add ons to buy, we were given incorrect information about the items we were buying. (We did not know until we picked up the car later and they have done nothing about it.) Our brand new car was not clean on the inside. We explained it to them and they said we could bring it back to be detailed. We brought it back in and it was still not clean!! (You would think a new car would be clean?) We are really disappointed and we hope nobody will have to deal with them like we did.