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| - Things to remember if you plan on doing business with RPMLV (from the standpoint of a property owner):
Be prepared to wait days for a response to your concerns. It regularly took three or four voicemails and emails to speak to an actual person. Customer service ends the second they have your signature on the contract.
Fees, fees, fees! If you are a property owner, be prepared to have hidden charges appear on your statements on a monthly basis. They will find ANY way they can to siphon money out of your account and keep it for themselves for doing nothing. And good luck getting anyone on the phone to explain why they are keeping YOUR money.
Get EVERYTHING in writing. I have been lied to on more than one occasion by multiple people at this office. When I would remind them of what was said in a phone conversation they would conveniently "not remember saying that." When you can actually talk to one of these people make sure to send a follow up email detailing your conversation or they will deny things said in a phone conversation (and find something to charge you for on top of it!).
Do NOT believe that they are checking on your property in any meaningful way. They will charge you for "property inspections" to do nothing more than deliver air filters for the AC. Once I was finally done with these people I found my property with the WRONG sized air filters installed and half a dozen unused filters in the closet. The probably just leave them at the door and do not even check on the property. The horrid condition in which my property was left tells me that either no one was looking at the property during these "property checks" or they simply didn't care (as long as they could charge me).
Do NOT trust their vendors to work on your property. I don't know what kind of unlicensed handymen they use to do repairs, but they are definitely NOT experienced professionals. One of the many repairs needed to my property after the lack of professional attention by RPMLV was the air conditioner. I used a local professional AC repair company, and when the technician came down from the roof the first words out of his mouth were, "There's no easy way to say this, but the last person who worked on this unit was an idiot." The unit was NOT grounded and wires had been connected incorrectly causing the compressor to blow at a cost of $2,500. The ONLY repairs to the AC in the past four plus years had been done by RPMLV vendors.
Do NOT get them involved in the sale of your property. Once they found out I was selling my property, they tried to tempt me with "cash" buyers and "smooth" deals. All I received were extremely low ball offers with a laundry list of why my property wouldn't sell for more. They are interested in getting the best deal for their buyers without any recognition for the years you've spent as a client (and the thousands of dollars they've already managed to charge you). After realizing that they were not looking out for my best interests, I found my own realtor and ended up with a cash offer of nearly $40,000 more than RPMLV realtors could get.
Finally, make sure to read the responses to their reviews on this site. The sarcastic, passive-aggressive, not-our-fault attitude in their responses reflects the same type of indifference and poor service you will get on a daily basis.
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