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| - *Updated Review* - CONSUMERS BE AWARE! Mr. Paul Donohue contacted us via email this morning and threatened to impose legal actions on us if we didn't take down this review. I'm not surprised why there's so many five star reviews now. I changed my rating from 2 stars to 1 star as we will not tolerate such business conduct. We're reviewing the company based on our experience which can be referenced by future consumers. I just would like everyone to know that in accordance with first amendment of the Constitution(Freedom of Speech), Consumer Freedom Act of 2015 and Consumer Review Fairness Act of 2016, Congress and FTC has protected our right as consumers to share our experience via various sources. Please do not be afraid to post your experience about the company. We will seek for legal actions if Caveat Emptor continues to harass and intimidate us by various means.
Caveat Emptor was recommended by our agent for a recent home purchase. The experience started well. It was very easy scheduling an inspection on their website and they followed up with us the next business day and confirmed the time and date for the inspection. They also offered military discount as my finance is a veteran. Our inspector, Michael was very responsive to our questions and calls. However, it all went down when we tried to schedule for a re-inspection. I guess it would've been okay if we didn't have any problems with the house we were purchasing. The house had their solar panels removed from the roof per the contract and sellers agreed to patch the holes by a licensed professional. We were worried about the roof condition so we did ask Michael to pay attention to the roof.We were not aware that Caveat does not go up to the roof and inspect it. They only use drone for the roof. Nevertheless, the drone should pick up any defects, like roof tile cracks. The report issued by Michael specified that nothing was wrong with the roof other than pigeon droppings which he recommended to correct by a licensed roof contractor.
We received a picture taken by the licensed electrician who was hired by the seller to remove the solar panels and became extremely concerned about the roof condition as the roof was shown with deformed and unaligned tiles per the picture. It might've been that the roof was taken by another angle since the electrician was physically on the roof (or it was a different area from the picture taken by Michael). Note that the picture was taken before the home inspection so it should've been picked up by the drone during the inspection. We asked sellers to repair items that were noted on the report as well as restore the roof condition. Sellers refused to correct the roof since there were none noted on the report other than pigeon droppings. We were told by our agent that Caveat perform two re-inspections for free and we did see it on their website as well. As we were scheduling the re-inspection with the owner, Paul, the whole experience started to go south. He was very experienced and skillful as an inspector and provided us educational information regarding the roof and what they normally look for during the inspection ( look for cracked tiles, etc.) However, when we politely asked for a re-inspection for the roof as the seller refused to correct the roof condition unless it was indicated on the inspection report, Paul refused to re-inspect the roof due to liability reason. We asked if he could physically go up to the roof and inspect it as the drone did not pick up the deformed tiles noted on the picture sent by the electrician. His demeanor changed after we asked. He stated that re-inspection is only limited to areas corrected by licensed contractor, which nowhere on the website did it mention such clause.
Since he refused to re-inspect the roof or the attic ( We asked if he could go up to the attic and checked if there was a leak since he refused to inspect the roof but he refused to take responsibility in anything related to the roof), we had to get a roof inspector out the last minute as our due diligence period expired on the same day. It was not very long did we find out that there were over a dozen cracked roof tiles!!!!! The roofer told us it would cost roughly 1200 dollars to fix it! We withdrew our offer on the new house but were very upset that Caveat didn't do a thorough job inspecting the roof. I understand home inspection is not the same as roof inspection but a dozen cracked tiles? that's insane. it should've been picked up by the drone even if the inspector didn't go up on the roof. We were also told by the sellers' agent at the last minute that the house is under litigation with the builder due to various defects associated with the house. We received a list of the defects found by the attorney's inspector and unfortunately, Caveat didn't find most of the defects.
*Yelp has limited space for reviews, please refer to their fb website for the rest of the review*
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