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  • I took my vehicle (2017 Ford Explorer) into Ultimate to get an estimate for repair. Initially I was going to pay out of pocket and not make an insurance claim. Knowing I planned on paying out of pocket, Ultimate gave me an estimate of just under $1500 for bumper repair. I decided to make an insurance claim but my insurance required a new estimate from them since they were a USAA approved shop. This time the estimate was miraculously only +/-$850. Ok....why the big difference!?! I was so bothered by this enormous difference I took my vehicle to another shop. The other shop was not a USAA approved shop because I wanted a fair estimate. The estimate given from the second shop without knowing what took place in my previous experience gave an estimate of $869. Obviously you know who got my business. I warn you to be careful with Ultimate. A %90 percent increase in profit margin-- they might as well just steal my credit card. Thanks but no thanks. They ought to feel ashamed for taking advantage of people but I guess they have to pay for that fancy new shop they built one way or another. Just not from me
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