Really disappointed with Jack. Went here one day and the wait was an hour long and we ended up leaving. After that experience, I was determined to go back. Says something about my personality, doesn't it? Anyways, wish I was not that determined because it sucked.
The food was just OK. However ,the service was terrible. They asked one person in my party how her burger was and she said that it was not that good and just OK which was an honest response. Things got weird after that. The manager came out and tried to explain that the burger was meant to taste that way. Then the waitress started making some snarky comments like we could complain on their site as well. She stopped paying attention to our table after that and things got really slow. Hey lady, you asked her how the burger was and she gave you an honest opinion. Don't ask the question if you don't want to hear the answer!!
BOO Jack Astor's, perhaps you are taking your success for granted.