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  • Our office was having a lunch meeting and planned on ordering from the Rachel's Kitchen on warm springs since it was closest in proximity to our office. We called the day before to inquire about delivery options and were told any orders over $60 would qualify for delivery. We then asked how much advance notice they needed to place a delivery order and were told "eh, whenever". Based on this information, orders were collected from our team members through out the remainder of the day. Before closing out the day, I attempted to place the order on the website, however only pick up orders could be placed directly through the website. If you are requesting a delivery order, it directs you to Grub Hubs website, for which I attempted our order with no avail. Any time you selected a pasta option, the website made you chose gluten free before continuing. Not wanting gluten free, I aborted the order and figured I would call in the morning. First thing this morning I called Rachel's Kitchen back to place my order. I let the snotty girl on the other end know that I was calling to place an order for delivery. Immediately she shot me down stating "they don't do delivery!". She must have heard me catch my breath and then corrected herself "well, only for orders over $60". I let her know that I was ordering for 9 people and I was sure it would be over that amount. Snotty girl then replied "well, for what time?" I let her know it would be for a noon delivery. She again, shot me down stating they did not have that time available and only had a 10am slot open. Yeah. Not going to work for a lunch order! I referenced the conversation yesterday and her reply was that I could speak to the manager, so I did. Victoria was just as snotty as her employee, (lead by example I guess) asking if I was sure I spoke with this location. Then asked if she had already talked to me yesterday! Um no! I wouldn't have subjected myself to such rude customer service two days in a row. She offered no help with her "oh well" attitude. I let her know that we would re consider our lunch options and ended the call. This is the first time hat we have encountered such an issue with placing a lunch order and will be the last from the location since I threw the menu away.
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