Bottomline: they stood behind counters and sipped on their drinks til we asked for service.. After exhchanging glances. Maybe management has changed? Or in fact, maybe there is NO MANAGEMENT whatsoever. We walked in Monday evening. No one in line. Four people working behind the counter. I have never been to panera before so I was looking forward to a good experience. However, the service was so bad. I didn't even want to eat here after.
I signed up for a rewards card online and it told me to get the card in-store as I've heard downtown locations are good. I walked in and told the cashier Ive never been here before and want to get my loyalty card. She had no clue what I was talking about and was not polite at all. I would expect some explanatiom on how the pick two even works.. After i told her this is my first timeShe just walked away and grabbed her manager after giving me a look.. The manager came and didn't even speak a word. She just looked at me and I handed her the card number. I proceeded to ask about the menu and she either ignored me or gave me two word replies. After she gave me my card she just walked away. we continued to just STAND THERE.. while the other servers who were pretending to work in the back/kitchen -sipping on their drinks- . we had to actually blatantly say out loud "can we get some help here?" Which we absolutely hate to do. After this.. I just got my pastry and left. Did not bother having dinner here. I will NEVER BE BACK.